Interim summary
This is a plain-language overview, not the final legal policy. It is drawn from the data practices described in our Terms of Service (Part IV — Platform, Data, and Content).
1Information we collect
To match you with a Service Provider and complete a job, we collect the information you provide (name, email, phone, ZIP, vehicle details, and any optional note), your location and GPS data during an active request, and photographs, timestamps, and messages that make up the job record.
2How we use it
We use your information to operate the marketplace: to match requests, calculate and process pricing and payments, document completed work, resolve disputes and chargebacks, prevent fraud, and communicate with you about your account and jobs.
3Photos, GPS, and evidence
Photographs, GPS location records, and timestamps are collected as job evidence and used to verify transactions and resolve disputes. Certain photos must be uploaded before a job can be marked complete. Ownership-verification records are stored in a private, encrypted location and are not visible to Service Providers after a job closes.
4Sharing
When a job is accepted, the details needed to complete it are shared with the matched Service Provider. We use third-party providers for identity verification, background checks, payment processing, and mapping. We do not sell your personal information.
5Retention and your choices
Job records — including ownership-verification records — are retained as permanent job history for disputes, damage claims, law-enforcement requests, and fraud investigations, subject to the limits set in our final Privacy Policy. To ask about the data associated with your account, contact support@roadsideneighbor.com.
6Deleting your account and data
You can ask us to delete your account and the personal information attached to it at any time, from inside the app or by email — no app required. How to delete your account explains both routes, exactly what is removed, and what is kept in de-identified form for accounting, tax, and dispute purposes.
In short: your name, email address, phone number, profile photo, saved vehicles, saved addresses, saved payment methods, notification preferences, and your login are removed permanently. The job record itself is kept with your name removed. To request deletion without the app, email support@roadsideneighbor.com with the subject Delete my account.
7Contact
Questions about privacy? Email support@roadsideneighbor.com or use our contact form.